Support
Real engineers.
Really fast.
No phone trees and no "have you tried turning it off". The person who answers can read your logs, see your DNS and actually fix the problem.
94s
Median first reply
24/7
Every day, including holidays
No tiers
The first person can fix it
Pick your channel
How would you like help?
Open a Ticket
If you’re a customer, just log into your account to create a support ticket. We take care of urgent requests 24/7.
Create a ticket
Guides
Step-by-step guides written by the same people who answer the tickets. Often faster than asking.
Browse the guides
Contact
Pre-sales questions, custom quotes, partnerships — anything that is not a support issue.
Get in touch
FAQ
Before you ask
The questions behind about half our tickets.
Open an urgent ticket — a person picks it up immediately, day or night, and can see your site from our side.
Use the forgotten-password link on the sign-in page; the reset link lasts sixty minutes. If you no longer control the email address on the account, open a ticket and we will verify who you are another way — but never put a password in a ticket, and we will never ask you to.
Under Billing → Invoices in your client area, as PDFs with the GST/HST breakdown your accountant needs. You can add their address to receive copies automatically. There is more in understanding your invoice.
For sales and billing, yes. Technical problems go through tickets because that is where we can share commands, links and screenshots accurately — and where you get a written record of what changed.
Not in there?
Open a ticket. You will get a person who can see your account, not a form letter.