Frequently asked questions
What business owners ask before they request a design, and after their website is live. If yours isn’t here, a real person will answer it.
The free design
No. Tell us about your business and we create a dedicated design for you first. You only pay the $899 CAD setup fee if you approve the design and want us to build it.
Yes — there is no charge for the design itself. To be clear about the rest: once you approve it, your website is a one-time setup fee plus the monthly Autopilot plan that looks after it. The two go together.
Then you don’t go ahead, and you haven’t paid anything. That is exactly why we show you the design first.
No. Your design is made for your business. What every website shares is the engine behind it — the admin panel, EasyAI and the technical care — and that is the part you want already tested and working.
Pricing & plans
A one-time fee of $899 CAD, paid only once you have approved your design. It covers building your design into EasyWeb and the technical setup — domain, hosting, business email, Google Business Profile, analytics and search tools — plus your personal training session. Together with the Autopilot plan ($49 CAD a month), it is the base price of every EasyWeb website.
The Autopilot plan ($49 CAD a month) is the ongoing care of your website: hosting and security, daily backups, your business email, your standard domain renewal, unlimited requests to EasyAI and human support. It is a care plan, not just hosting.
Yes. Every EasyWeb website is $899 CAD once for the setup, plus $49 CAD a month for the Autopilot plan — it is what keeps your website hosted, secure, backed up and supported. The Growth Engine is the only optional extra.
Yes. The Growth Engine is an optional add-on ($59 CAD a month): our writers create up to 5 professionally written, SEO-optimized topics for your website every month and publish them for you. It is entirely optional.
Getting started
Within 3 business days after we receive everything we need from you.
Once you have approved your design, paid the setup fee and sent us the final text and photos you want on the site — your menu, team photos or service list, for example. If anything is missing, we tell you exactly what.
No. We build your website, we handle the technical side, and we show you how to use it in a personal session. Everyday changes are made in a simple admin panel — or you just ask EasyAI.
Running your website
Yes. A simple admin panel covers everyday changes like your hours, photos and news. Rather not? Tell EasyAI what you need, or ask a person on our team.
EasyAI is the assistant built into your website. You tell it what you need in plain words — “We’re closed December 25 and 26” — and it updates the right parts of your website, such as your holiday hours, an announcement or a news post. You don’t need to know where any setting lives.
Yes. After your website is delivered, we give you a free personal session showing you how to update your content, use the admin panel and EasyAI, and get more from your website.
Yes. Our guides are short, practical and written for business owners rather than developers, so you can learn at your own pace.
Hosting, domain & email
No. Hosting is included and managed by us, with a 99.9% uptime target, a security certificate and daily backups.
Yes. Standard domains (.com, .ca, .org, .net) are fully covered in your monthly fee. If you require a premium or specialty extension, it is available as a simple yearly add-on at our direct cost.
25, with professional webmail, a calendar and contacts.
Yes. More accounts are available on request — just ask.
Yes. Your website is backed up every day.
Getting found
Yes. Every website is built with search engines in mind from the start: search-friendly pages and addresses, proper titles and descriptions, optimized images, an automatic sitemap and fast pages. The details are on our Technology page.
Yes. We set up your Google Business Profile, along with Google Analytics, Microsoft Clarity, Google Search Console and Bing Webmaster Tools.
Help & support
Always. EasyAI is there when you want it, and a real person is there when you need one — for a question, a change, or help using your website.
Just ask. Human support is part of your monthly plan for as long as your website is with us, and our guides are there whenever you want to learn more.
Your account
Open an urgent ticket — a person picks it up immediately, day or night, and can see your site from our side.
Use the forgotten-password link on the sign-in page; the reset link lasts sixty minutes. If you no longer control the email address on the account, open a ticket and we will verify who you are another way — but never put a password in a ticket, and we will never ask you to.
Under Billing → Invoices in your client area, as PDFs with the GST/HST breakdown your accountant needs. You can add their address to receive copies automatically. There is more in understanding your invoice.
For sales and billing, yes. Technical problems go through tickets because that is where we can share commands, links and screenshots accurately — and where you get a written record of what changed.
Still have a question?
Ask a real person — or see a design made for your business first. There is no charge for the design.