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The more you give us — the domain, the exact error, what you already tried — the sooner it is fixed. Median first reply is 94 seconds.

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What is happening?

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Never put a password in a ticket

Not ours, not your old host's, not your email's. If we need access to something we will send you a one-time secure link. Anyone asking you for a password by email is not us.

I have not included any passwords, and I am happy for the team to reply by email.